Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be submitted within [X DAYS] of receiving the product.
The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging, including all accessories, manuals, tags, and promotional items.
Proof of purchase (order number or receipt) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact our support team at:

Email: [EMAIL ADDRESS]

Please include:

Your order number
Product name
Reason for return
Photos or videos (if applicable)

Our team will review your request and provide return instructions.

Return Timeframe

Customers must request a return within [X DAYS] of receiving their order.

Returns requested after this period may not be accepted.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be processed to the original payment method.
COD orders may be refunded via bank transfer, UPI, or another approved method.
Refunds are typically processed within [REFUND PROCESSING TIME].

Please note that banks and payment providers may require additional time to reflect the refund in your account.

Exchange Policy

We offer exchanges for:

Damaged products
Defective products
Incorrect items received

If you require an exchange, please contact us within [X DAYS] of delivery.

Subject to product availability, we will arrange a replacement at no additional cost where applicable.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during shipping
Defective upon arrival
Different from what you ordered

Please contact us within [X DAYS] of receiving the product.

To help us process your request quickly, please provide:

Order number
Clear photos of the product
Photos of the packaging
Description of the issue

After verification, we will offer a replacement, store credit, or refund as appropriate.

Non-Returnable Items

The following items may not be eligible for return:

Products damaged due to misuse or improper handling
Items showing signs of wear or use
Customized or personalized products
Gift cards
Clearance or final-sale items
Products returned without original packaging or accessories

Additional non-returnable items may be specified on individual product pages.

Return Shipping Costs

If the Return Is Due To:

Our Error (Wrong, Damaged, or Defective Product):

Return shipping costs will be covered by [STORE NAME].

Customer Preference (Change of Mind, Accidental Order, etc.):

The customer may be responsible for return shipping costs.

Shipping fees paid during checkout are generally non-refundable unless the return is due to our error.

Cancellations

Orders may be canceled before shipment by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our standard return process.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact us at [EMAIL ADDRESS].

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: [STORE NAME]